The Challenge
ServiceHub was overwhelmed with customer support requests, leading to long wait times and frustrated customers. They needed a solution that could handle routine inquiries while maintaining a personal touch.
Our Solution
We developed an AI-powered chatbot using natural language processing that understands context and intent. The bot handles common inquiries automatically, escalates complex issues to human agents, and learns from every interaction. It integrates seamlessly with their existing CRM and support ticketing system.
Technologies Used
OpenAI GPT-4LangChainPythonReactWebSocketCRM Integration
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The AI chatbot has been a game-changer for our support team. We can now handle 5x more inquiries with the same team size, and our customers love the instant responses.
D
David Martinez
Head of Customer Success, ServiceHub
The Results
80%
Automation Rate
60%
Cost Reduction
Instant
Response Time
92%
Customer Satisfaction
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